eBay Customer Service – How to Reach them quickly!

eBay Customer Service – How to Reach them quickly!

By at - 8 Minutes

Have you ever had critical issues with your eBay account and needed to talk to a real live customer representative on eBay as soon as possible? In this post, I will share all the best ways to get the best eBay customer service from eBay. One of the most stressful times for an eBay store owner is facing critical issues such as

  • account terminations
  • listings removals
  • hacking issues

and a host of other issues. It is in these instances that you need to receive the most effective customer support Whenever this happens, you want to find the simplest and quickest ways to reach a customer representative at eBay. However, it is a real challenge to find eBay customer support contact info.

Why eBay always hides their customer support phone number?

eBay has one hundred seventy million users (both buyers and sellers). Just imagine, if just 0.1% of those clients needed to get help from eBay customer service simultaneously –  that’s 170,000 calls which would probably cause eBay’s call centers to burn and crash. Even if a customer representative did take 3 calls an hour, a caller would still need to wait up to forty minutes for a representative, which would require eBay hiring over 60,000 customer support representatives. Building a call center with such a huge number of employees is a huge expense, and I’m not even talking about the time it takes to put such an operation together. That’s why eBay’s to customer support strategy is geared towards ‘ready-made replies’ for various topics and questions. If you can’t find an answer to your questionin their Q &A, eBay will direct you to their community to try and get help from a fellow seller. This is a great idea for eBay as they save money on support agents and use sellers who are willing to help. This may prove challenging for frustrated sellers who are looking for definitive answers to their questions. And of course, eBay does anything in their power to hide their number from you to avoid huge quantities of calls that they simply cannot handle. 

How to reach eBay customer support on social media?

Surprisingly, the simplest way to get customer support on eBay appears to be on social media. In a globalized world with language barriers and rising telephone-related, this should not come as such a shock. Beyond this, social media has become an extremely popular mode of communication with many leading companies offering support on ‘Messanger’ (Facebook) ‘DM’ or ‘Direct Message’ (Instagram) etc.. With eBay however, Twitter and Facebook are the leading social media outlets on which one can expect to receive eBay customer support.

eBay’s Twitter Support

eBay customer support has created an account dedicated to customer service on Twitter under the handle: @AskeBay. If you would like to get help through this account you need to ‘follow’ them and then tweet your question and using ‘@AskeBay’ – it is in this way that you will give the eBay support team the ability to contact you and they will hopefully reach out to help you shortly. eBay users living outside of the U.S. can use their country-specific handle such as, @eBayUK or @eBayIndia.eBay twitter

eBay’s Customer Support on Facebook

Getting customer support from eBay on Facebook is another option though response times are rumored to be slow and may take a few hours.  If you don’t need an immediate answer, go ahead and visit eBay’s Facebook page and write them a message.eBay Facebook

If you’re outside of the U.S, you can simply search for your country’s designated eBay Facebook page. British eBay users, for example, example, can visit eBay’s British Facebook page.eBay UK

How to find a quick solution from eBay’s help desk?

If social media support isn’t the best option for you, then you should know that you have alternatives. You’ll be able to follow the following steps that will lead you to a number using the ‘Help & Contact’ section on eBay. I will provide you with different phone numbers and discuss eBay’s level of service via telephone shortly. In the meantime consider following these steps:

Step 1: Click ‘Help & Contact’:eBay help & contact

Step 2: Click on the blue button (Contact Us) displayed at the bottom of the page:Contact Us eBay

Step 3: Choose the relevant category:eBay category

Step 4: Getting access to the ‘call us’ button:

Choose from the 3 options that best match the problem you’re facing or randomly click one of these three in order to get the ‘call us’ button to appear on your screen.

call us eBay

Step 5:  Click on the (‘call us’) button:

The blue button (‘Call Us’) may appear only from 5 am – 10 pm (Pacific time), and, by clicking on the button the phone number will be displayed with a one-time passcode.call eBay

Please note: In most cases, the phone number option will not be displayed from the beginning as eBay tries to hide this from its users as much as possible. But be persistent and this is the screen that should appear.call eBay

How to use the eBay community to get help?

Another way to get answers concerning your eBay related issues is via the eBay community. You’ll be able to ask for your question or search topics – many queries which have previously been asked and answered will appear and you can flip through these and hopefully find a quick solution to your problem. If however, you cannot find a preexisting fix to your problem, you’ll be able to start a different new ‘thread’ and an eBay community ‘volunteer’  will hopefully respond. eBay community

How to contact eBay customer care via email?

Unfortunately, eBay maintains poor communication via email. I actually have scoured online for their contact information and was only able to find their Australian email address: customerhelp_au@ebay.com. However, from eBay forums and community responses, this is often the second to last resort when trying to contact eBay. It appears as though eBay doesn’t have or doesn’t wish to have the correct resources and manpower it in order to handle email-based customer support. 

How to reach eBay customer service by phone?

The last resort, in my opinion, is to try and reach eBay by phone. According to getting a Human service representative, a company that gives information and facilitates getting a human representative for a variety of large corporations, the average wait time is around 15 minutes when calling in for support by eBay. The best phone number to use based on the statistics they gathered from 300,000 eBay users is: 866-540-3229 . The most common client support issues dealt with on this hotline include:

  • Fraud detection
  • Refund issues
  • Returns issues
  • Complaints
  • Order problems
  • Orders Tracking support.

The client support team is based in Utah, Ca, USA as well as in the Philippines and is open  Monday-Friday from 5 am to 10 pm and Saturday-Sunday from 6 am-6 pm (PST time). Another variation that I have found on the web for eBay’s customer support department of Fraud Detection is: 866-643-1607.

Best of luck tracking down eBay in your time of need! Please share funny and interesting anecdotes below of your trials and tribulations when attempting to contact eBay customer support 🙂

 

Carolyn K.

Carolyn is a seasoned content writer and marketer. Until recently she worked co-running a business-oriented blog, writing and editing articles on topics ranging from growth to sales.  She graduated from university with honors in English and a focus on creative writing. She has experience as a freelance writer and specializes in eCommerce tools, eCommerce marketplaces, eCommerce news and eCommerce marketing.  She is now a proud member of the Subivi content team and is keen on sharing practical and actionable eCommerce insights with the seller community.

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