eBay’s mastery of the auctions style listing method is one of many factors that have given it sustained popularity over nearly two decades. For new sellers on the platform, there are many details that they will need to master in order to reap the full benefits of this unique feature.
One of the most important things that sellers using auctions style listings need to understand is how to send accurate invoices to buyers with the winning bid. eBay does not require automatic or immediate payment after the auction has been won, so often times sellers will create an invoice to give a full outline of charges and gently remind the buyer of payment.
A good rule of thumb is to wait 2-3 days until after purchase to send an invoice. Once this time has passed, sellers will want to create a custom invoice reflecting the price that the item sold for, a process that is a bit trickier than traditional eCommerce transactions.
In addition to the amount of the final bid, the invoice will need to account for costs like shipping and handling fees as well as any applicable taxes. It is imperative that these be accurate to ensure that the seller receives fair payment for the item and service, and so that the buyer is not overcharged.
Creating invoices is a fairly intuitive procedure once you have the experience and knowledge to do it well. In this article, we will go over all the details you as a seller need to know to create an invoice on eBay.
How to Create an Invoice on eBay
To create an invoice on eBay, you will first need to login to your account and access the My eBay portal using the link in the top right corner of the screen. Once in the eBay portal, locate the sold category under the sell subheading from the menu on the left side of the page.
Here, you will be presented with a list of items that you have sold. Once you have located the item that you need to create the invoice for, select the action drop-down menu next to the listing and click the send invoice option.
You will then be presented with the screen displayed above, where you will be prompted to fill in details about the item in question. Simply fill out the field with all agreed-upon charges such as taxes, shipping and handling, insurance fees and item price. If you would like to apply a discount, you can also include this information on the invoice.
Any other relevant details that you would like to pass along to the buyer can be included in the “Payment instructions and Personal Message” field. It is generally a good idea to keep a copy of any invoices you send on record, so be sure to check the box in the bottom left hand corner that reads “Copy me on this invoice”.
Always be sure to double check the invoice to ensure that there are no mistakes. No matter how much experience you have, checking invoices is a great idea to avoid negative feedback from disappointed buyers. For more on keeping eBay customers satisfied, check out Nadav Roiter’s comprehensive guide, “Everything You Need to Know about eBay Feedback!” on the Subivi Times.
If you are concerned about your ability to write invoices, there are many eBay invoice templates available online that will give you a strong starting point. The image below is a great example of an eBay invoice template with a strong format.
As you can see, this invoice is not only professional but also easy to read and highly customizable. Invoice templates like these are a great risk free way for new sellers to get experience writing invoices.
All in all, learning to create accurate and useful invoices is a fundamental step in becoming a successful seller on eBay. While it may take some practice, new sellers need not be nervous about the process of creating invoices. With a bit of time and the knowledge laid out in this article, you will be creating perfect invoices in no time.